PURPOSE OF JOB:
Leads and manages staff and building resources in order to achieve stated Library goals and objectives. This position manages a single location that is relatively larger in size, has higher usage, has two or more managers and/or supervisors and/or the location is responsible for leading and managing specialized services across the department. The Manager II aligns location initiatives with strategic and tactical plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1.Leads a team of two or more supervisors in the effective management of operationsat local level. Handles a wide variety of strategic and operational details. Delegatestasks, fields questions/complaints and gathers data to prepare supportingcommunications and reports. Serves as location’s primary contact with other Librarydepartments.
2.Develops, coaches and trains management, supervisory and line staff. Setsindividual performance measurements for staff and holds them accountable.Responsibilities include managing, hiring, orienting and evaluating. ModelsBusiness of People and exceptional customer service behaviors.
3.Leads location’s goal setting and planning efforts to align with the tactical andstrategic plan. Communicates system initiatives to staff and customers.Coordinates tactical plan objectives at local level.
4.Establishes and maintains collaborations with community agencies and promotesLibrary services through community outreach. Responsible for developing andmaintaining open communications with professional and community organizations atlocal level.
5.Supervises multiple locations as assigned.
6.Solves problems at the local level and assists with problem solving at the systemlevel. Owns customer complaints until issue resolution is reached.
7.Interprets and communicates Library policies and procedures to staff and customers.
8.Coordinates, initiates and approves paperwork and documentation to assure properfiscal and regulatory control. Prepares and manages location budget.
9.Assists in the delivery of services to the customer at all service points. Maintainspersonal skills to assure quality of service in areas of Library collections, technology,reference, readers’ advisory and circulation.
10.Attends local, state and national conferences or meetings as required.
11. Utilizes computer applications and Library equipment, maintains current knowledgeof system wide and location specific procedures, processes, policies and operations.
1.Master’s Degree preferred with three to five years’ of library experience; orBachelor’s Degree and five to seven years’ of related experience preferably inmanagement or customer service.
2.Ability to express self effectively and concisely both orally and in writing.
3.Must be able to perform duties at remote locations, provide personal transport asneeded.
4.Acts with the customer in mind using information gained from interacting with thecustomers. Meets the expectations and requirements of external and internalcustomers.
5.Provides challenging and stretching tasks and assignments to direct reports andguides progress through consistent feedback. Encourages people to acceptdevelopmental activities in pursuit of career or position goals. Takes on working withstaff that needs further development.
6.Driver’s license and personal vehicle.
HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:
1.Creates strong morale and spirit in his/her team. Fosters open dialogue. Definessuccess in terms of the whole team. Creates a feeling of belonging in the team.
2.Ability to set clear objectives and measure and monitor process, progress andresults, including fiscal control.
3.Adept at process management; knows how to organize people and activities. Cansimplify complex processes, see opportunities for synergy and integration and applyappropriately to get more out of fewer resources.
4.Uses rigorous logic and problem solving methods, as well as honest analysis, tosolve difficult problems with effective solutions. Can see hidden problems and looksbeyond the obvious to get to the core issue. Investigates a variety of sources foranswers.
5.Empowers others and creates a climate in which people want to do their best.Invites input from each person and shares ownership and visibility. Is someonepeople like working for and with.