EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that seeks to motivate, to inspire, and to provide growth opportunities to its employees. If you are looking to join a team like ours, we encourage you to explore our unique opportunities.
Mission EBSCO research databases, ebooks, and library technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users. The Global Software Services (GSS) team are dedicated to increasing adoption of EBSCO technology enabled products internationally through Field Engineering, Customer Satisfaction driven creative technical solutions, delivering customer input directly into the Software Development Lifecycle, and Technology Partnership management. SaaS Field Engineer is the primary technical advisor and product advocate for the regional Sales team and most important customers; responsible for UI customizations and extensions, API integration, and small app development. Primary Responsibilities
Regional/Market (Sub Saharan Africa) authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) platform functionality, competition, trends. Conduct pre-sales presentations (to small and large audiences) and clear written responses to Requests for Information (RFI) or related inquiries. Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management). Establish strong relationships with Sales & Customer Support teams and customer staff; supporting the evaluation/trial process, initial post-sales support/nurturing, troubleshooting and resolving customer specific advanced technical issues. Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.
Minimum two (2) years of progressive experience in either System Librarianship, Consulting, Product Management, or related field. Minimum two (2) years of experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management. Fluency in written and spoken English.
Ability to travel approximately 50% to national and international locations. College/university bachelor’s degree. Master’s degree preferred.
Experience programming with APIs, use of a full web application stack (e.g. LAMP), large data file analysis (e.g. MARC, XML), and Agile methodologies. Ability to multi-task and work independently while maintaining team involvement, organized and detail oriented, strong problem solving and analytical skills.
About this company
EBSCO Way is the philosophy we grow by. In addition to ten operating principles, these are the characteristics we value in our people and teams. We strive to fill our businesses with teams of motivated, positive people, unified by a shared set of principles and practices, focused on common objectives. We know from experience that environments like that create success and endless possibilities. We strive for a culture of entrepreneurship. We seek new ideas and encourage innovation. Successful team members are entrepreneurial by nature.
Location/Region: Ipswich, MA