Job Description
Job Description
Position Summary:
We are seeking a detail-oriented and strategic Learning & Development Specialist to develop, document, and implement standard operating procedures across all departments within our debt collection law firm. This role will ensure procedural consistency, regulatory compliance, and operational efficiency through well-crafted documentation and engaging training sessions.
Key Responsibilities:
- Design & Documentation:
- Collaborate with subject matter experts, attorneys, and department leads to analyze existing workflows and draft clear, concise, and compliant SOPs.
- Create visually engaging and easy-to-follow SOP documents, incorporating flowcharts, step-by-step guides, and decision trees as needed.
- Maintain and update SOPs to reflect changes in law, technology, or internal policies.
- Facilitation & Training:
- Develop and lead SOP training programs for new hires and existing staff.
- Facilitate workshops and feedback sessions to ensure SOPs are understood and effectively adopted.
- Design supplemental training materials (e.g., slide decks, quick reference guides, quizzes).
- Compliance & Quality Assurance:
- Ensure all SOPs align with FDCPA, CFPB, state laws, and internal compliance requirements.
- Partner with teams to monitor adherence and recommend updates where gaps are identified.
- Participate in internal audits and regulatory reviews as needed.
- Project Management:
- Coordinate SOP rollout schedules and track progress across departments.
- Ensure timely completion of SOP initiatives and maintain a centralized SOP library.
Qualifications:
- 1+ years of experience in SOP development, training facilitation, or operations
- Exceptional writing, editing, and presentation skills.
- Proficient in Microsoft Office Suite, Adobe Acrobat
- Ability to communicate complex procedures clearly and effectively to diverse audiences.
- Strong organizational and project management skills.
Work Environment
This position is a full-time in-house position working Monday through Friday, 8a-5pm. at our firm in Cocoa, FL. The work environment is fun, friendly and positive with a diverse pool of employees. This is not a remote position.
Compensation Overview
This is an hourly, non-exempt position. Pay is on a bi-weekly cycle. Compensation is based on experience.
8a-5p